Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/Gk8H0QXsFe4/10-ways-use-social-media-improve-customer-experience-and-satisfaction

What customer experience are you delivering your customers, audience, partners and community online? Is it positive? Is it human? Is it authentic? In a new episode of the Social Zoom Factor podcast, Pam Moore examines how brands can provide an amazing customer experience for their audience.

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