Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/KD7hJwQ3-X4/3-reasons-why-you-should-never-ignore-customer-complaints-social-media

If a customer were to walk up to you in the store and complain, you’d respond, right? Yet customers complaining on social media are largely ignored – about 70% according to research – and this is seriously bad business. 

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