Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/YayN_gbekuk/4-tips-overcoming-negative-reviews-social-media

Reviews are a double-edged sword for businesses. While they increase visibility, and credibility, online, they can also be used against you – and one bad review can haunt a brand for years. Here are some tips on dealing with negative comments. 

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