Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/YAO9Rf7t420/4-tips-help-create-brand-advocates-through-support

Seventy eight percent of consumers have ended a business relationship due to bad customer service. It’s also estimated that it costs a company six to seven times more to acquire a new customer than it does to retain an existing one. So how can companies build brand loyalty? Here are some tips.

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