Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/GAYdYA-3pf4/4-use-messaging-enhance-customer-experience

Have you considered the role direct messaging might be able to play in your customer service process? With a growing number of people using messaging platforms like Facebook Messenger and WhatsApp, it’s a growing trend – and it could deliver big benefits for your brand.

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