Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/Okm8h-rPiOY/big-brand-theory-hyatt-regency-uses-social-evolve-customer-experience

Hyatt Hotels is one of the best known and largest hotel organizations in the world, and they’re social media presence is, equally, huge. So how does a big hotel brand go about managing social an using it to improve customer outcomes? I Asked Dan Moriarty, the Director of Social Strategy and Activation for Hyatt, for his insights.  

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