Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/8lfmtarFqMc/facebook-updates-page-features-adds-new-page-responsiveness-and-messaging-tools

Facebook’s added a range of new tools for Pages, helping to improve customer communications and customize interactions based on past history – both of which are becoming increasingly important as expectations for social customer service increase. 

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