Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/SsqkoYS5OL4/focus-customer-service-hp-inc-podcast

The sheer size of Hewlett-Packard’s operation – the company recently separated into two different Fortune 50 companies – requires a level of sophistication and scale that most organizations will never experience. But the rest of us can still learn a great deal from a huge, well-oiled machine that’s already solved many of the issues smaller companies are still experiencing.

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