Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/MPz3S5d7luw/how-one-americas-oldest-companies-new-again-social-media

In a new episode of the Focus on Customer Service podcast, Tim Langley-Hawthorne, Senior Vice President of Technology Governance and Global Customer Care Operations at Western Union, outlines how the company uses social to connect with their customers.

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