Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/fX5m7KIvd54/how-largest-utility-us-helps-customers-weather-storm-social-media

“We’re starting to see repeat customers because we were able to serve them in the channel of their preference. If we can pick up on an issue, get it fixed, and let the customer know that we’ve heard [them and] we’re on it, it makes a big difference. We’re seeing customers notice that and thank us for that.”

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