Providing your future buyers with easy and varied ways to get in touch with you is the most obvious way to improve your conversion rate.
So how to improve your contact page?
Here are a few ideas…
Add your full business address and a phone number
This is just the matter of being trustworthy, especially if you are into an ecommerce, medical or financial business where customers entrust you with their personal data (like credit card details).
Having this information visible is a clear sign to Google of trustworthiness of a site. But even more importantly, it eliminates anxiety in buyers as well.
It makes sense to markup this information properly:
Use click-to-call for the phone number for customers to easily call (especially from mobile phone). Here’s a code to use for that.
Use Schema.org to point search engines to your business official address (especially for local business. Here’s schema code for that (scroll down to the actual examples) or you can use this free online generator.
Add a call back widget
Probably my favorite little trick, a callback button can make all the difference in the world.
A callback button allows your customers to request a callback from your representative. It’s an easy lead as many clients click the button just out of curiosity.
Ringostat provides this widget as part of their overall call tracking and lead generation functionality. A nice thing about this solution is that it’s integrated, so together with the widget you get in-depth reports, multi-channel funnel analysis and your customer support team stats (enabling you to optimize the efficiency).
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