Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/wlAFH-6EXdc/improved-automation-complexity-future-customer-service-twitter

Twitter has partnered with the Indian Government to facilitate a new system which can deliver customized information about public transport via tweet. The process, if extended to other brands, could have significant benefits and help maintain Twitter’s position as the social customer service platform of choice. 

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