Originally at http://tracking.feedpress.it/link/9375/2619120

Posted by EricaMcGillivray

On November 20, 2015, Twitter took away share counts on their buttons and from their accessible free metrics. Site owners lost an easy signal of popularity of their posts. Those of us in the web metrics business scrambled to either remove, change, or find alternatives for the data to serve to our customers. And all those share count buttons, on sites across the Web, started looking a tad ugly:

Where's my shares?Yep, this is a screenshot from our own site.

Why did Twitter take away this data?

When asked directly, Twitter’s statement about the removal of tweet counts has consistently been:

“The Tweet counts alone did not accurately reflect the impact on Twitter of conversation about the content. They are often more misleading to customers than helpful.”

On the whole, I agree with Twitter that tweet counts are not a holistic measurement of actual audience engagement. They aren’t the end-all-be-all to showing your brand’s success on the channel or for the content you’re promoting. Instead, they are part of the puzzle — a piece of engagement.

However, if Twitter were really concerned about false success reports, they would’ve long ago taken away follower counts, the ultimate social media vanity metric. Or taken strong measures to block automated accounts and follower buying. Not taking action against shallow metrics, while “protecting” users from share counts, makes their statement ring hollow.

OMG, did Twitter put out an alternative?

About a year ago, Twitter acquired Gnip, an enterprise metrics solution. Gnip mostly looks to combine social data and integrate it into a brand’s customer reputation management software, making for some pretty powerful intelligence about customers and community members. But since it’s focused on an enterprise audience, it’s priced out …

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