Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/d5Sw59HZuhI/tips-write-faq-section-increases-sales-your-business-0

As per market research firm Forrester, 70 percent of consumers prefer using the company’s website for getting answers to their queries rather than depending on customer support agents. This shows the growing importance of elements like FAQ section on an e-commerce website.   

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