Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/vnhlOupt-ik/using-social-media-customer-relationship-management

If you’re not already using social media for customer relationship management (CRM), now is the time to start. Research shows that users post half a billion tweets on Twitter every day. These tweets are not just scathing political commentary or a funny GIF. A good portion of theses tweets include interactions between businesses and their customers.

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