Originally at http://tracking.feedpress.it/link/9375/2178419

Posted by MackenzieFogelson

In 1989, I was conquering the eighth grade with a pair of Hammer pants, big bangs, and a stockpile of Aqua Net hairspray. During class, notes would be passed so friends could arrange to drink Dr. Pepper, eat Skor Bars, and play Debbie Gibson’s Electric Youth album on a ghetto blaster after school. On a real good day, there’d be a message from the guy I was “going with” on the answering machine when I got home.

Source: Antique and Retro Shoppers Map

Luckily for us, since the late 80s, the pace at which technology has evolved is astounding. If I want, I can get fashion advice from people all over the world who share my size and style. If I need to get in touch with a friend, all I need to do is send a quick text. And, if I actually needed it, I could, in fact, order a can of Aqua Net Super-Hold from my mobile phone, sitting on the couch, streaming a Jack Johnson concert, while reading a post on Pocket from Vogue about other uses for Aqua Net when it’s not serving as “an invisible cantilever for implausibly huge heads of hair.”

There’s no doubt that these technological advances have made our world faster, smaller, and more connected. How is it even possible that it took phone companies 89 years to connect 150 million people, where it took Facebook only 8 years to connect 1 billion?

What’s interesting, and actually quite ironic, is that even though the world is more connected than ever, when it comes to companies and their customers, many of the relationships couldn’t be further apart.

Source: Christoph Becker

It’s no wonder there is a ginormous distance wedged between companies and their customers. Many companies — es…

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