Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/vDVB1KKqRuU/why-customer-experience-has-be-heart-your-organization-2016

Customer experience bar-none is going to be one of the biggest buzzwords we hear in 2016 – and for good reason. In this post, Julio Viskovich outlines why all brands need to be considering customer experience, and how social can play a part in that process, in 2016.

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