Originally at http://feedproxy.google.com/~r/socialmediatoday_allposts/~3/3b2HhGFLnwo/why-focusing-customer-experience-must-include-mobile

According to Wasp Barcode’s Small Business Report, 43% of small businesses say improving customer experience and retention is their top strategy for revenue growth. When customer experience is a priority, mobile must be too – and here’s why.

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